Terms and Conditions for Accommodation

Article 1 (Scope of Application of These Terms and Conditions)

1. The accommodation contracts and any related contracts concluded between the hotel and the guests shall be governed by these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations and/or established general customs.

2. Notwithstanding the provisions of the preceding paragraph, any special agreement made by the hotel within the scope not contradicting laws, regulations, and customs shall take precedence.

Article 2 (Booking an accommodation contract)

1. Those who wish to apply for an accommodation contract with the hotel are requested to provide the following information.

   1. Guest's names, genders, ages, nationalities and occupations

   2. Dates for the days the guest will stay at the hotel, and the estimated time of arrival

   3. Other information deemed necessary

2. If a guest requests to continue staying beyond the date specified in item (2) of the preceding paragraph, the hotel will treat it as if a new accommodation contract had been applied at the time the request was made.

Article 3 (Establishment of accommodation contract, etc.)

1. The accommodation contract shall be concluded when the hotel accepts the application set forth in the preceding article. However, this does not apply if the hotel proves that the booking has not been consented.

2. When an accommodation contract is concluded in accordance with the provisions of the preceding paragraph, you may be required to pay a reservation fee up to the basic accommodation fee for your accommodation period (3 days if it exceeds 3 days).

3. The reservation fee will be applied to the accommodation fee that the guest should pay as the final amount, and in the event that the provisions of Articles 6 and 18 apply, the penalty will be applied in the order of compensation. If there is a balance left over, it will be refunded when the fee is paid according to the provisions of Article 12.

4. If the reservation fee set forth in paragraph 2 is not paid by the date specified by the hotel in accordance with provisions of the same paragraph, the accommodation contract shall cease to be effective. However, this only applies to cases where the hotel has notified the guest of the due date for payment of the reservation fee.

Article 4 (Request for cooperation in infection prevention measures at facilities)

1. The hotel may request the cooperation of those who wish to stay in accordance with the provisions of Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1947).

Article 5 (Refusal of the Conclusion of the Accommodation Contract)

1. The hotel may refuse the conclusion of the accommodation contract under the following circumstances. However, this clause does not mean that we may refuse accommodation except for the cases listed in Article 5 of the Ryokan Business Law.

2. 1. When the application for accommodation does not conform to these terms and conditions.

   2. When there is no room available due to full occupancy.

   3. When the person seeking accommodation is deemed likely to act in a manner that contravenes laws, public order, or good morals in relation to their stay.

   4. When the person seeking accommodation is recognized as falling under any of the following categories:
      i.An organized crime group as defined in Article 2, Paragraph 2 of the Act on the Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), an organized crime group member as defined in Article 2, Paragraph 6 of the same Act, an associate member of an organized crime group, or other antisocial forces.
      ii.A corporation or other organization that is controlled by an organized crime group or an organized crime group member.
      iii.A corporation whose officers include an individual who is an organized crime group member.

   5. When the person seeking accommodation has made behavior that significantly troubles other guests.

   6. When the person seeking accommodation is identified as a patient, etc., of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Law.

   7. When violent demands are made in relation to the stay, or an unreasonable burden beyond reasonable limits is requested (excluding cases where the removal of social barriers is requested pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities (Act No. 65 of 2013, hereinafter referred to as the "Act on the Elimination of Disability Discrimination")).

   8. When the person seeking accommodation has repeatedly made demands that are deemed to significantly hinder the provision of accommodation services to other guests due to the excessive burden on the hotel, as prescribed in Article 5-6 of the Enforcement Regulations of the Ryokan Business Law.

   9. When it is impossible to accommodate due to a natural disaster, malfunction of facilities, or other unavoidable reasons.

   10. When it corresponds to the cases stipulated in Article 6 of the Shimane Prefecture Ryokan Business Law Enforcement Ordinance.

Article 6 (Guest’s right to cancel a booking)

1. The guest can cancel the accommodation contract by notifying the hotel.

2. If the guest cancels all or part of the accommodation contract due to reasons attributable to the guest, the hotel will charge a penalty as listed in the attached table. However, if the hotel has concluded with the special contract set forth in Article 3, Paragraph 1, the hotel will inform the guest about the obligation to pay the penalty when the guest cancels the accommodation contract in accordance with the special contract.

3. If the guest does not arrive by 8pm on the day of accommodation (or 2 hours after the estimated arrival time that was specified in advance) without contacting the hotel, the accommodation contract may be treated as canceled by the guest.

Article 7 (The hotel’s Right to Cancel the Contract)

1. The hotel may cancel the accommodation contract under the following circumstances. However, this clause does not mean that we may refuse accommodation except for the cases listed in Article 5 of the Ryokan Business Law.

2. 1. When the guest does not present the information requested under Article 2, Item 1 by the designated deadline.

   2. When the guest fails to pay the deposit demanded under Article 3, Item 2 by the designated deadline.

   3. When the guest falls under any of the conditions listed from Item 3 to Item 10 of Article 5.

   4. When the guest smokes in non-designated areas within the hotel, tampers with firefighting equipment, or violates other usage regulations established by the hotel (limited to those necessary for fire prevention).

3. If the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, we will not charge for any accommodation services etc., that the guest has not yet received.

4. The guest may request an explanation from the hotel if the accommodation contract is cancelled based on the provisions of paragraph 1.

Article 8 (Registration of Stay)

1. On the day of their stay, guests are required to register the following information at the front desk of the hotel:

2. 1. Guest's name, age, gender, address, and occupation.

   2. For foreigners, nationality, passport number, place of entry, and date of entry must be registered along with the submission of their passport.

   3. Other information deemed necessary

   4. Departure date and expected time of departure.

   5. Other matters deemed necessary by the hotel.

3. If a guest intends to pay the charges specified in Article 12 by means other than cash, such as by traveler's checks, accommodation vouchers, credit cards, etc., they must present these to the front desk at the time of the registration mentioned in the preceding paragraph.

Article 9 (Guest room usage time)

1. Guests can use the hotel’s guest rooms from 3:00pm to 10:00am the next morning. However, if the guest stays several days consecutively, they can use it all day except the arrival date and departure date.

2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of guest rooms outside the hours specified in the same paragraph. In this case, the following additional charges will be applied.

   1. 10:00am to 2:00pm - 30% of basic room rate

   2. 2:00pm to 5:00pm - 50% of basic room rate

   3. After 5:00pm - Full accommodation price

Article 10 (Compliance with rules)

1. All guests are required to follow the usage rules established by and posted in the hotel.

Article 11 (Denial of consecutive stay)

1. The hotel may deny the guest of their right to continue staying in the following cases, even during the period of stay.

   1. When a case falls under Article 4, items 3 to 7

   2. When the guest does not follow the usage rules in the previous article

Article 12 (Payment)

1. The breakdown of the accommodation charges, etc. payable by the guest are accommodation charges, additional food and drink, other usage charges, consumption tax and bathhouse tax.

2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk at the time of departure of the guest or when requested by the hotel by currency or a travel check, accommodation voucher, credit card, etc. approved by the hotel.

3. Even if the guest does not choose to stay after the hotel has provided the guest room and made it available, the accommodation fee will be charged.

Article 13 (Hotel’s responsibilities)

1. The hotel will compensate the guest accordingly for any damages related to the hotel’s ability or inability to carry out a booking or other agreements. However, this does not extend to cases where the hotel is not liable for damages.

2. The hotel has received the appropriate mark from the fire department. However, the hotel also has inn liability insurance in the case of a fire outbreak etc.

Article 14 (Procedure for when a booking cannot be fulfilled)

1. If the hotel cannot provide the guest with the contracted guest room, the hotel shall, with the consent of the guest, arrange an alternative accommodation under the same conditions as closely as possible.

2. Notwithstanding the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the penalty if other accommodation facilities cannot be arranged. However, the hotel will not pay for the damages if failure to provide accommodation is due to causes where the hotel is not held liable.

Article 15 (Handling of deposits, etc.)

1. In the event of loss, damage, or other damage to the goods, cash, or valuables deposited by the guest at the front desk, the hotel will compensate for the damage unless it was due to an unavoidable cause. However, for cash and valuables, if the hotel requested a declaration of the type and value, and the guest did not do so, the hotel will compensate up to 400,000 Japanese Yen only.

2. When the guest brings in goods, cash, or valuables that were not deposited at the front desk and is lost or damaged due to the intention or negligence of the hotel, the hotel will compensate for the damage. However, if the guest does not declare the type and value in advance, the hotel will compensate for the damage up to 200,000 Japanese Yen only, unless it was due to the intention or negligence of the hotel.

Article 16 (Storage of Guest’s baggage or personal belongings)

1. If the guest's baggage arrives at the hotel prior to the stay, it will be responsibly stored (only if the hotel consented to it before its arrival) and will be handed to the guest at the front desk during check in.

2. If the guest's baggage or personal belongings are left behind at the hotel after the guest has checked out, the hotel will keep it for up to 3 months, but will not contact the guest due to privacy protection. Alternatively, at the discretion of the hotel, baggage left behind may be stored for 7 days including the date of discovery, and then delivered to the nearest police station. In addition, food and drinks, newspapers, and magazines that have been left behind will be disposed of on the same day.

3. In the case of the preceding two paragraphs, the hotel's responsibility for the storage of the guest's baggage or personal belongings shall be in accordance with the provisions of paragraph 1 of the preceding article in the case of paragraph 1, and in accordance with the provisions of paragraph 2 of the preceding article in the case of paragraph 2.

Article 17 (Parking responsibility)

1. When the guest uses the parking lot of the hotel, regardless of whether the vehicle key has been deposited to the hotel, the hotel only offers the space for parking and will not take responsibility for the management of the vehicle. However, the hotel will be liable for compensation to the guest if damage is caused by the intention or negligence of the hotel related to parking lot management.

Article 18 (Guest's Liability)

Should the hotel suffer damage due to the intentional act or negligence of a guest, the guest shall compensate the hotel for the damages as follows:

1. In the event that the hotel incurs damage due to the intentional act or negligence of a guest, the guest shall compensate the hotel for such damage. However, if the damage falls under the coverage of the "Guest Personal Liability Insurance" that the hotel has contracted with an insurance company, the insurance company will compensate on behalf of the guest, after the necessary procedures are taken.

【 Condolence Money Regulations for Guests 】

Article 1 (Purpose)
　1. These regulations are established to define the necessary matters concerning the condolence money and goods provided by the hotel as a gesture of sympathy upon the death of a guest.

Article 2 (Condolence Money and Other Measures)
　2. In the event a guest of the hotel dies for reasons other than injury while staying at the hotel, we will implement the following measures. The term "while staying at the hotel" refers to the period from check-in to check-out.
　(1) We will provide condolence money to the bereaved family. The amount of condolence money shall be limited to 100,000 yen per deceased guest.
　(2) Depending on the situation, officers, employees of the hotel, or representatives designated by the hotel will attend the funeral of the deceased guest.
　(3) Depending on the situation, the hotel will offer floral tributes at the funeral of the deceased guest.

Article 3 (Limitations on Payments)
　1. We will not implement the measures listed in the previous article in any of the following cases:
　(1) If the guest dies due to the use of narcotics, opium, cannabis, stimulants, thinner, etc.
　(2) If the guest dies due to pregnancy, childbirth, premature birth, or miscarriage.
　(3) If the guest dies due to suicide.
　(4) If the guest dies from a disease caused by the radioactive, explosive, or other hazardous properties of nuclear fuel materials (including spent nuclear fuel) or items contaminated with nuclear fuel materials (including fission products), or accidents caused by these properties.
　(5) If the guest dies from a disease caused by other forms of radiation exposure or radioactive contamination not mentioned above.
　(6) If the guest dies from bacterial food poisoning.

Article 4 (Submission of Documents)
　1. When the bereaved family of the deceased guest wishes to receive the condolence money in accordance with these regulations, they shall submit the following documents to the hotel:
　(1) Prescribed death condolence payment request form
　(2) Doctor's death certificate or autopsy report
　(3) Documents proving the relationship between the deceased guest and the person receiving condolence money

Article 5 (Contract with insurance company)
　1. In order to ensure the payment of death condolence benefits as stipulated in Article 2, as a safeguard, the hotel may conclude an insurance contract with an insurance company for all or part of the death condolence benefits, etc.

【 Calculation of Cancellation Fee: 】