Terms and Conditions for Accommodation

Article 1 (Scope of this agreement)

  1. Accommodation contracts and related contracts drawn by the hotel with guests shall be governed by the provisions of this agreement, and matters not stipulated in this agreement shall be governed by laws, regulations and generally accepted practices.

    • If the hotel accepts a special contract with the guest, the special contract shall take precedence regardless of the provisions of the preceding paragraph, to the extent that it does not violate laws, regulations or general practices.

Article 2 (Booking an accommodation contract)

  1. Those who wish to apply for an accommodation contract with the hotel are requested to provide the following information.

    1. Guest's names, genders, ages, nationalities and occupations

    2. Dates for the days the guest will stay at the hotel, and the estimated time of arrival

    3. Other information deemed necessary

  2. If a guest requests to continue staying beyond the date specified in item (2) of the preceding paragraph, the hotel will treat it as if a new accommodation contract had been applied at the time the request was made.

Article 3 (Establishment of accommodation contract, etc.)

  1. The accommodation contract shall be concluded when the hotel accepts the application set forth in the preceding article. However, this does not apply if the hotel proves that the booking has not been consented.

  2. When an accommodation contract is concluded in accordance with the provisions of the preceding paragraph, you may be required to pay a reservation fee up to the basic accommodation fee for your accommodation period (3 days if it exceeds 3 days).

  3. The reservation fee will be applied to the accommodation fee that the guest should pay as the final amount, and in the event that the provisions of Articles 5 and 17 apply, the penalty will be applied in the order of compensation. If there is a balance left over, it will be refunded when the fee is paid according to the provisions of Article 11.

  4. If the reservation fee set forth in paragraph 2 is not paid by the date specified by the hotel in accordance with provisions of the same paragraph, the accommodation contract shall cease to be effective. However, this only applies to cases where the hotel has notified the guest of the due date for payment of the reservation fee.

Article 4 (Refusal to conclude an accommodation contract)

  • The hotel may not accept the conclusion of an accommodation contract in the following cases.

    • If the hotel is fully booked and no rooms are available.

    • When it is recognized that the person who intends to stay may act in violation of the provisions of laws and regulations, public order, or good manners and customs regarding accommodation.

    • When the person trying to stay is clearly recognized as having an infectious disease.

    • If the person is recognized as a member of or affiliated with an organized crime group, or a member of any other anti-social force (stipulated in the Act on Prevention of Unjust Acts by Organized Crime Group Members, and Tokyo Prefectural Ordinance on Exclusion of Boryokudan) or movement.

    • If the person’s requests towards the hotel are deemed to be an unreasonable burden.

    • When it is not possible to stay overnight due to a natural disaster, facility failure, or other unavoidable reasons.

    • When a case is applicable to a situation stipulated in Article 6 of Shimane’s Hotel Business Law Enforcement Ordinance.

Article 5 (Guest’s right to cancel a booking)

  • The guest can cancel the accommodation contract by notifying the hotel.

  • If the guest cancels all or part of the accommodation contract due to reasons attributable to the guest, the hotel will charge a penalty as listed in the attached table. However, if the hotel has concluded with the special contract set forth in Article 3, Paragraph 1, the hotel will inform the guest about the obligation to pay the penalty when the guest cancels the accommodation contract in accordance with the special contract.

  • If the guest does not arrive by 8pm on the day of accommodation (or 2 hours after the estimated arrival time that was specified in advance) without contacting the hotel, the accommodation contract may be treated as canceled by the guest.

Article 6 (Hotel’s right to cancel a booking)

  • The hotel may cancel the accommodation contract in the following cases.

    1. When the person does not provide the details of what is requested in Article 2, Paragraph 1, by the specified deadline

    2. When the payment of the reservation fee set forth in Article 3, Paragraph 2, is requested and the payment is not made by the deadline.

    3. When a case falls under Article 4, items 3 to 7

    4. When a person does not comply with the prohibited items (limited to what is necessary for fire prevention) of the usage rules set by the hotel, such as smoking in the hall other than the designated place, inappropriate use of fire fighting equipment, etc.

  • When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, the guest will not be charged for accommodation services, etc. that have not yet been provided.

Article 7 (Accommodation registration)

  • 'Guests are required to register the following details at the front desk of the hotel on the day of accommodation.'
    ),

    1. Guest's names, genders, ages, nationalities and occupations

    2. Dates for the days the guest will stay at the hotel, and the estimated time of arrival

    3. Other information deemed necessary

  • If the guest intends to pay the fees as stipulated in Article 11 by a method used in place of currency such as travel checks, accommodation vouchers, credit cards, etc., they must be presented in advance at the time of registration set forth in the preceding paragraph.

Article 8 (Guest room usage time)

  1. Guests can use the hotel’s guest rooms from 3:00pm to 10:00am the next morning. However, if the guest stays several days consecutively, they can use it all day except the arrival date and departure date.

  2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of guest rooms outside the hours specified in the same paragraph. In this case, the following additional charges will be applied.

    • 10:00am to 2:00pm - 30% of basic room rate

    • 2:00pm to 5:00pm - 50% of basic room rate

    • After 5:00pm - Full accommodation price

Article 9 (Compliance with rules)

  1. All guests are required to follow the usage rules established by and posted in the hotel.

Article 10 (Denial of consecutive stay)

  1. The hotel may deny the guest of their right to continue staying in the following cases, even during the period of stay.

    • When a case falls under Article 4, items 3 to 7

    • When the guest does not follow the usage rules in the previous article

Article 11 (Payment)

  1. The breakdown of the accommodation charges, etc. payable by the guest are accommodation charges, additional food and drink, other usage charges, consumption tax and bathhouse tax.

  2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk at the time of departure of the guest or when requested by the hotel by currency or a travel check, accommodation voucher, credit card, etc. approved by the hotel.

  3. Even if the guest does not choose to stay after the hotel has provided the guest room and made it available, the accommodation fee will be charged.

Article 12 (Hotel’s responsibilities)

  1. The hotel will compensate the guest accordingly for any damages related to the hotel’s ability or inability to carry out a booking or other agreements. However, this does not extend to cases where the hotel is not liable for damages.

  2. The hotel has received the appropriate mark from the fire department. However, the hotel also has inn liability insurance in the case of a fire outbreak etc.

Article 13 (Procedure for when a booking cannot be fulfilled)

  • If the hotel cannot provide the guest with the contracted guest room, the hotel shall, with the consent of the guest, arrange an alternative accommodation under the same conditions as closely as possible.

  • Notwithstanding the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the penalty if other accommodation facilities cannot be arranged. However, the hotel will not pay for the damages if failure to provide accommodation is due to causes where the hotel is not held liable.

Article 14 (Handling of deposits, etc.)

  • In the event of loss, damage, or other damage to the goods, cash, or valuables deposited by the guest at the front desk, the hotel will compensate for the damage unless it was due to an unavoidable cause. However, for cash and valuables, if the hotel requested a declaration of the type and value, and the guest did not do so, the hotel will compensate up to 400,000 Japanese Yen only.

  • When the guest brings in goods, cash, or valuables that were not deposited at the front desk and is lost or damaged due to the intention or negligence of the hotel, the hotel will compensate for the damage. However, if the guest does not declare the type and value in advance, the hotel will compensate for the damage up to 200,000 Japanese Yen only, unless it was due to the intention or negligence of the hotel.

Article 15 (Storage of Guest’s baggage or personal belongings)

  1. If the guest's baggage arrives at the hotel prior to the stay, it will be responsibly stored (only if the hotel consented to it before its arrival) and will be handed to the guest at the front desk during check in.

  2. If the guest's baggage or personal belongings are left behind at the hotel after the guest has checked out, the hotel will keep it for up to 3 months, but will not contact the guest due to privacy protection. Alternatively, at the discretion of the hotel, baggage left behind may be stored for 7 days including the date of discovery, and then delivered to the nearest police station. In addition, food and drinks, newspapers, and magazines that have been left behind will be disposed of on the same day.

  3. In the case of the preceding two paragraphs, the hotel's responsibility for the storage of the guest's baggage or personal belongings shall be in accordance with the provisions of paragraph 1 of the preceding article in the case of paragraph 1, and in accordance with the provisions of paragraph 2 of the preceding article in the case of paragraph 2.

Article 16 (Parking responsibility)

  • When the guest uses the parking lot of the hotel, regardless of whether the vehicle key has been deposited to the hotel, the hotel only offers the space for parking and will not take responsibility for the management of the vehicle. However, the hotel will be liable for compensation to the guest if damage is caused by the intention or negligence of the hotel related to parking lot management.

Article 17 (Guest responsibility)

  • If the hotel suffers damage due to the intention or negligence of the guest, the guest shall compensate the hotel for the damages incurred. However, if the damages fall under coverage by the "guest individual liability insurance" (Shukuhaku kyaku kojin baishō sekinin hoken) that the hotel has contracted with the insurance company, the insurance company will compensate on behalf of the guest after taking the necessary procedures.

Attached table (calculation of penalty fees)

8-14 days prior
20%
2-7 days prior
50%
1 day prior to day of stay/no show
100%
  • % represents the ratio of the penalty fee to the room rate.
  • If the contract days are shortened, the penalty for one day (first day) will be collected regardless of the shortened days.
  • Penalty calculation may differ depending on the plan such as early discount. In that case, the cancellation policy for each plan will be applied.