FAQ

How do I make a booking for accommodation or a travel package?
You can make bookings through our website. Please use this link to make your booking.
What are the check-in and check-out times?
チェックインは15:00から承っております。チェックアウトは、本館BASEにお泊まりのお客様は10:00、別館NESTにお泊まりのお客様は11:00となります。
Do you have a special accommodation rate for children?
Young people who are at elementary school or younger are classed as children. Those in junior high school or senior high school are classed as adults. We do not charge any room fee for a child. There will only be a charge for food and drink.
What is your cancellation policy?
When does a cancellation fee apply?
Will there be a penalty I need to pay if my mode of transportation is cancelled or delayed, and I cannot get to your island to stay?
Cancellation charges will be calculated as follows: -
◇ 15 days before the date of stay – free
◇ 8 – 14 days before the date of stay – 20%
◇ 2 – 7 days before the date of stay – 50%
◇ 1 day before/on the day/no show – 100%
If you have booked a travel package, then the relevant cancellation fees as stated in the package plan will apply. Please check the booking page for more details regarding this. In the case of bad weather and your flight or ferry is cancelled, you will not be charged a cancellation fee.
How can I pay for my accommodation?
You can pay for your room when you make a booking using your credit card, or when you check-out at the end of your stay – cash, credit card or electronic money.
What time are meals served?
Dinner will be served in two sessions – 18:00 – 20:00 or 20:00 – 22:00. Please let us know what time you would like to have dinner when you book your room. Dinner reservations are accepted until the day before your stay. People other than hotel guests are also able to book dinner at this hotel. Breakfast is served from 7:00 – 9:00 (Last Order 8:30).
Do you accept luggage sent using a delivery service?
Yes, it is.
Please send your luggage by pre-pay delivery to our hotel.Please include your full name, date of stay and contact details on the despatch docket.
Do you have a carpark? How much is the parking fee?
There is a free parking area in front of the hotel. Please use this during your stay.
Wi-Do you have Wi-Fi?
Yes, we do.
It is free for all guests to use.
チェックイン前に荷物を預けられますか?
We can hold your luggage for you in our storage area (no charge).
This can be dropped off from 7:00 on the morning of your stay. This can be dropped off after your stay and needs to be picked up by 22:00 of the same day. You can also leave your luggage at the Ama Town Tourism Association office, located inside the Hishiura Port terminal building. (Opening Hours 7:30 – 19:00, changes depending on the seasons)
Will my room be cleaned every day during my stay?
We would like our guests to relax in their rooms during the day, so we will only clean the rooms of guests who stay for two or more nights on request.
Can I smoke in the building?
The entire hotel is a non-smoking zone. If you wish to smoke, please use the designated smoking area.
Do you have a laundry service?
There is a coin laundry in the communal area of the 1st floor of the main building. We do not have a specialist dry-cleaning service.
Can I come and go 24 hours a day?
Yes, you can.
The front door is locked at 22:00 once the front desk closes, but guests will have a card key that will allow them to come and go 24 hours a day.
How can I get to your hotel?
There are three ways to get to Ama Town – Oki-Kisen Line Ferry (Kuniga, Shirashima, Oki), Oki Kisen Fast Ferry (Rainbow Jet) or Japan Airlines (JAC Plane). Even by plane, you will still need to take a ferry from Saigō Port in Okinoshima Town (Dōgo) to Hishiura Port in Ama Town (Dōzen). It is a long journey, but once you reach Hishiura Port, Entô is only a three-minute walk from the terminal.
Please use this website for more information.
What kind of activities can I do there?
There are many things you can do here such as nature activities in the mountains or at sea, and cultural activities where you learn about the life and history of the people in the Oki Islands.
Please use this website for more information.
Are there any restaurants nearby?
There are several restaurants about a 10-minute walk from the hotel. Please use this website for more information. There are some restaurants where credit card is not accepted, so please carry cash with you.
近くにカフェはありますか?
菱浦港にこざいます。レストラン船渡来流亭(セントラル亭)で、11:00から16:00までお食事とカフェをお召し上がりいただけます。
Is there a rental car company on the island?
There are rental cars on Nishinoshima Island and Chiburijima Island only. Please use this website for more information about the companies in Nishinoshima. You can rent a car in Nishinoshima and put it on Ferry Dōzen (Car Ferry) and bring it across to Nakanoshima Island.
Can I stay here with my pet?
We are sorry, but pets are not allowed in the hotel. We do not have any rooms where guests and pets can stay together.
Do you have room service?
Sorry, but we do not.